In order to confirm a session, we require a deposit within 48 hours of receiving an invoice. Balance of invoice is due at session start. For sessions of 4 hours or more, a 50% deposit is required. For all sessions under 4 hours, mastering, graphic design, video services, vocal lessons and any offsite services, full payment is required.
We accept cash and credit cards (Visa, Mastercard, American Express, Discover) for payments. Due to the rise in fraudulent credit card activity, we require all credit cards payments to be physically swiped at the studio. If you want to make a payment by phone, we require a completed online form and uploaded copy of the front and back of the credit card and a copy of the cardholder's ID to process a payment.
We cannot process Capitol One cards over the phone.
Sessions will be considered on hold until a 50% deposit has been made (or full payment for sessions under 4 hours), or a PO from a label with a previous relationship with Patchwerk has been received. The deposit or PO is required within 48 hours of booking the session. If the deposit has not been made and another client wants your time slot, you will be contacted and ask to make the deposit. If the deposit is not made at that time, your time slot will be made available to another client. Once a deposit has been received, studio time will be considered confirmed and billable.
All sessions are considered confirmed and billable within 24 hours of the session start time. Cancellations need to be made at least 24 hours in advance, otherwise the client will be billed for half the time booked, with a minimum of 2 hours billed for 1019 and 4 hours for 995 or 9000. "No show" sessions will be billed for full time booked.
If you have made an error in making your payment or cancel your session within the cancellation guidelines presented above, Patchwerk will honor your request for a refund made within 15 business days of your payment. To request a refund, call 404-874-9880. Refunds are returned using the original method of payment, except cash payments which will be returned via check. If you made your payment by credit card, your refund will be credited to that same credit card.
Patchwerk does not make session backups or keep copies of any files. You can bring a backup media (DVD, USB drive, hard drive, etc) and we will backup your files to it at the end of your session. Patchwerk will make a backup and keep it on-site for 2 years if you purchase a Backup DVD. All backups removed from studio are the responsibility of the client. Sendspace uploads are a courtesy and not a backup – they are available for 7 days only.
1) Smoking is only permitted in the 995 and 9000 lounges. Please do not smoke in any other area of the facility.
2) Please do not bring your pets to the studio. We do not allow pets in the facility. 3) The studios are kept between 70-72 degrees to protect the equipment. Please plan accordingly and bring a jacket if the temperature could be an issue for you.
If you need additional information please contact us